PUBLIC UTILITY INFORMATION
Procedure
for filing claims before the Railway Claims Tribunal
C.
Claims for Refund of Fare and Freight.
a. Who can claim:
The consignor or the consignee or the endorsee can claim
refund of freight or overcharges of the consignment whereas a passenger
can claim refund for his own ticket.
b. Where to claim:
The claimant is required to serve a
notice under section 106(2) of The Railways Act 1989 seeking refund
of overcharges on the General Manager of the Railway to which
the over charge has been paid within a period of six month from the
date of such payment or the date of delivery of such goods at destination
which ever is later.
Addresses of Claims Offices:
Central Railway
Chief Claims Officer,New Administration Building,5th Floor, Opp. Time
of India,Chatrapati Shivaji Terminus, Mumbai.
Eastern Railway
Chief Claims Officer 3,Koila Ghat Street,Kolkata.
Northern Railway
Chief Claims Officer,NDCR Building ,State Entry Road,New Delhi.
North Eastern Railway
Chief Claims Officer,CCM Office,N.E.Railway,Gorakhpur.
Northeast Frontier Railway
Chief Claims Officer,Railway Headquarter, Maligaon,Guwahati-11
South Central Railway
Chief Claims Officer,Rail Nilayam, Ist Floor,Secunderabad-500071.
South Eastern Railway
Chief Claims Officer,14th Strand Road,10th Floor New Loilaghat, Kolkata.
Western Railway
Chief Claims Officer, Station Building, IIIrd Floor, Churchgate, Mumbai-20.
East Coast Railway
Dy.CCM (Claims), Ist Floor, Reservtion Office, Station Building, Bhubaneshwar.
East Central Railway
Dy.CCM (Claims) East Central Railway Kulharia Complex Patna-80004.
West Central Railway
Dy.CCM (Claims) Headquarter Office in front of Indira Market, Jabalpur.
North Central Railway
Chief Commercial Manager, Nawab Yusuf Road, Allahabad.
South East Central Railway
Chief Commercial Manager, Bilaspur, Hubli.
Southern Railway,
Chief Claims Officer, M.M.Complex, Chennai
North Western Railway
Chief Commercial Manger, Opp.Rajputana Palace, Sherton, Fataih Singh
Ki Dharamshala, Jaipur.
South Western Railway
Chief Commercial Manager, Keshwapur, Hubli. .
- If Railway Administration does not settle
claim , an application under section 17 of Railway Claims Tribunal Act
1987 shall be filed before the Railway Claims Tribunal having
territorial jurisdiction over the place where:
(a) the payment has been made ; or
(b) where the destination station lies ;
How to apply for compensation:
The claimant or his agent or his duly
authorised legal practitioner may present the application
in prescribed format in triplicate along with requisite fee and process
fee either in person or by post , to the Registrar of Bench
concerned. Where the number of respondents is more than one, as
many extra copies of the application as there are respondents, together
with unused file size envelops, bearing full address of such respondents,
shall be furnished by the applicant.
TO
download application under Sec.16 of the Act in respect of claims for
refund of freight or part thereof or for refund of any freight paid
in respect of animals or goods entrusted to railway administration to
be carried by the railways. |CLICK
HERE|
What is time limit for filing application:
The Claims Application claiming
refund of fare and freight may be filed within a period of three
years from the date on which the fare or freight is paid to Railway
Administration. However Tribunal has been empowered to entertain
an application even after the aforesaid period if the applicant satisfies
the Bench that he had sufficient cause for not making the application
within such period.
What is the application fee:
| |
|
Application fee Payable |
| (i) |
Where the Value of claim exceeds rupee 1 but does
not exceed rupees 100 |
Rupees 10.00 |
| (ii) |
Where the Value of the claim exceeds rupees 100 but
does not exceed rupees 500 |
Rupees 10 plus 9 per cent on the exceeding rupees
100. |
| (iii) |
Where the Value of the claim exceeds rupees 500 but
does not exceed rupees 1000 |
Rupees 46 plus 8 per cent on the amount exceeding
rupees 500. |
| (iv) |
Where the Value of the claim exceeds rupees 1000 but
does not exceed rupees 5000 |
Rupees 86 plus 7 per cent on the amount exceeding
rupees 1000. |
| (v) |
Where the Value of the claim exceeds rupees 5000 but
does not exceed rupees 20,000 |
Rupees 366 plus 6 per cent on the amount excSeeding
rupees 5000. |
| (vi) |
Where the Value of claim exceeds rupees20,000
but does not exceed rupees 30,000 |
Rupees 1366 plus 5 per cent on the amount exceeding
rupees 20000. |
| (vii) |
Where the Value of claim exceeds rupees 30,000
but does not exceed rupees 40,000 |
Rupees 1766 plus 4 per cent on the amount exceeding
rupees 30000. |
| (viii) |
Where the Value of claim exceeds rupees 40,000 but
does not exceed rupees 50,000 |
Rupees 2166 plus 3 per cent on the amount exceeding
rupees 40000. |
| (ix) |
Where the Value of claim exceeds rupees 50,000 |
Rupees 2466 plus 1 per cent on the amount exceeding
rupees50000. |
| (x) |
Where the Value of claim exceeds rupees 1 Lakh |
Rupees 2966 plus one half per cent on the amount
exceeding one lakh. |
Scale of refund of fare:
Unused tickets on which no reservation has been
made - If a ticket on which no reservation of a seat or berth has been
made, is presented for cancellation within three hours after the actual
departure of the train for which the ticket is used or for any ticket
valid for the whole day, within three hours after the actual departure
of the train of the day for the destination station, refund of
fare shall be made on every such ticket after deducting Rs.10/- per
ticket as clerkage.
Unused tickets on which reservation has been made
- (1) Subject to the provisions of these rules, if a ticket on which
reservation of a set or berth has been made, is presented for
cancellation, refund of fare shall be made after deducting cancellation
charges from the fare as follows :-
a) if a ticket is presented for cancellation
more than one day in advance of the scheduled departure of the train
(excluding the day of journey), cancellation charge shall be deducted
at flat rate of Rs.50/- for air-conditioned first class/executive
class, Rs.30 for air-conditioned chair car, Rs.20 for sleeper class
and Rs.10 for second class;
b) if the ticket is presented for cancellation
within one day in advance (excluding the day of journey) and up to four
hours before the scheduled departure of the train, cancellation charge
shall be 25 per cent of the fare subject to the minimum flat rate
mentioned in Cl. (a) ;
c) if the ticket is presented for cancellation
within four hours before the scheduled departure of the train and up
to -
i) three hours, when the ticket is
for a destination station up to 200 kms.
ii) six hours, when the ticket is
for a destination station of more than 200 kms. but up to 500 kms,
and
iii) twelve hours, when the ticket
is for a destination station of more than 500 kms.
after the actual departure of the train, cancellation
charge shall be 50 per cent of the fare subject to the minimum flat
rate mentioned in Cl. (a) :
Provided that for night trains leaving
between 21.00 hours and 06.00 hours (actual departure), refund shall
be admissible at the station within the time-limit specified above or
within two hours after the opening of reservation office,
whichever is later.
2) No refund shall be granted at the
station if the ticket is surrendered for cancellation after the expiry
of the period mentioned under Cl. (c) of sub-rule (1)
Unused wait-listed RAC ticket - 1)
Subject to provisions of sub-rule (2) no cancellation charge shall be
payable if a wait-listed or RAC ticket is presented for cancellation
-
i) up to three hours, when the ticket
is for a destination station up to 200 kms.
ii) up to six hours, when the ticket
is for a destination station of more than 200 kms. but up to 500 kms.,
and
iii) up to twelve hours, when the ticket
is for a destination station of more than 500 kms., and
after the actual departure of the train
except for a deduction of a clerkage charge of Rs.10 pr passenger :
Provided that for night trains leaving
between 21.00 hours and 06.00 hours ( actual departure) refund shall
be admissible at the station within the time-limit specified above or
within first two hours after the opening of reservation office, whichever
is later.
2) Where confirmed reservation has been
provided to RAC or wait-listed ticket-holder at any time up to the final
preparation of reservation charts, such ticket shall be treated as a
reserved ticket and cancellation charge shall be payable in accordance
with rule 6.
Cancellation charge when reservation for
starting journey is confirmed and onward journey is not confirmed or
vice versa
1) No cancellation charge shall be payable
and fare shall be refundable after deducting only the clerkage charge
of Rs. 10 per passenger
a) when the reservation of the starting
journey is confirmed but onward journey reservation is not confirmed,
if the ticket is cancelled at the starting station up to one day in
advance excluding the day of the starting journey :
b) when the reservation of the starting journey is
not confirmed but reservation has been confirmed for onward journey,
if the ticket is cancelled t the starting station upto one day in advance
excluding the day of the starting journey
2) if the ticket is not cancelled within the time-limits
(prescribed in sub-rule (1), cancellation charge shall be payable in
accordance with rule 6, but only on that part of the journey ticket
on which confirmed reservation has been made.
Cancellation of tickets where railway administration is
unable to provide accommodation - Where a railway administration is
not able to provide accommodation for any reason whatsoever to passengers
holding reserved tickets, no cancellation charge is payable and full
refund of fare shall be granted :
Provided that such tickets are surrendered for refund
within 3 hours from the actual departure of the train :
provided further that when the train is cancelled
due to unforeseen circumstances such as accidents, breaches or floods,
the ticket is surrendered within 3 days excluding the scheduled day
of the departure of the train.