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Public Utility Information - Railway Claims Tribunal
PUBLIC UTILITY INFORMATION

Procedure for filing claims before the Railway Claims Tribunal

C. Claims for Refund of Fare and Freight.

a. Who can claim:

            The consignor or the consignee or the endorsee  can claim  refund of freight or overcharges of the consignment whereas a passenger can claim refund for his own ticket.

b. Where to claim:

    The claimant is required to serve a notice under section 106(2) of The Railways Act 1989 seeking refund of overcharges  on the General Manager of the Railway to which the over charge has been paid within a period of six month from the date of such payment or the date of delivery of such goods at destination which ever is later.

Addresses of Claims Offices:

Central Railway

Chief Claims Officer,New Administration Building,5th Floor, Opp. Time of India,Chatrapati Shivaji Terminus, Mumbai.

Eastern Railway

Chief Claims Officer 3,Koila Ghat Street,Kolkata.

Northern Railway

Chief Claims Officer,NDCR Building ,State Entry Road,New Delhi.

North Eastern Railway

Chief Claims Officer,CCM Office,N.E.Railway,Gorakhpur.

Northeast Frontier Railway

Chief Claims Officer,Railway Headquarter, Maligaon,Guwahati-11

South Central Railway

Chief Claims Officer,Rail Nilayam, Ist Floor,Secunderabad-500071.

South Eastern Railway

Chief Claims Officer,14th Strand Road,10th Floor New Loilaghat, Kolkata.

Western Railway

Chief Claims Officer, Station Building, IIIrd Floor, Churchgate, Mumbai-20.

East Coast Railway

Dy.CCM (Claims), Ist Floor, Reservtion Office, Station Building, Bhubaneshwar.

East Central Railway

Dy.CCM (Claims) East Central Railway Kulharia Complex Patna-80004.

West Central Railway

Dy.CCM (Claims) Headquarter Office in front of Indira Market, Jabalpur.

North Central Railway

Chief Commercial Manager, Nawab Yusuf Road, Allahabad.

South East Central Railway

Chief Commercial Manager, Bilaspur, Hubli.

Southern Railway,

Chief Claims Officer, M.M.Complex, Chennai

North Western Railway

Chief Commercial Manger, Opp.Rajputana Palace, Sherton, Fataih Singh Ki Dharamshala, Jaipur.

South Western Railway

Chief Commercial Manager, Keshwapur,  Hubli. .

 

-  If Railway Administration does  not settle claim , an application under section 17 of Railway Claims Tribunal Act 1987 shall be filed  before the Railway Claims Tribunal having territorial jurisdiction over the place where:

(a) the payment has been made ; or

(b) where the destination station lies ;

How to apply for compensation:

    The claimant or his agent or his duly authorised legal practitioner may   present the application in prescribed format in triplicate along with requisite fee and process fee  either in person or by post , to the Registrar of  Bench concerned. Where the number of respondents is more than one, as  many extra copies of the application as there are respondents, together with unused file size envelops, bearing full address of such respondents, shall be furnished by the applicant.

 

TO download application under Sec.16 of the Act in respect of claims for refund of freight or part thereof or for refund of any freight paid in respect of animals or goods entrusted to railway administration to be carried by the railways. |CLICK HERE|

What is time limit for filing application:

    The Claims Application claiming  refund of fare and freight  may be filed within a period of three years from the date on which the fare or freight is paid to Railway Administration. However Tribunal has been empowered  to entertain an application even after the aforesaid period if the applicant satisfies the Bench that he had sufficient cause for not making the application within such period.

What is the application fee:

    Application fee Payable
(i) Where the Value of claim exceeds rupee 1 but does not exceed rupees 100 Rupees 10.00
(ii) Where the Value of the claim exceeds rupees 100 but does not exceed rupees 500 Rupees 10 plus 9 per cent on the exceeding rupees 100.
(iii) Where the Value of the claim exceeds rupees 500 but does not exceed rupees 1000 Rupees 46 plus 8 per cent on the amount exceeding rupees 500.
(iv) Where the Value of the claim exceeds rupees 1000 but does not exceed rupees 5000 Rupees 86 plus 7 per cent on the amount exceeding rupees 1000.
(v) Where the Value of the claim exceeds rupees 5000 but does not exceed rupees 20,000 Rupees 366 plus 6 per cent on the amount excSeeding rupees 5000.
(vi) Where the Value of  claim exceeds rupees20,000  but does not exceed rupees 30,000 Rupees 1366 plus 5 per cent on the amount exceeding rupees 20000.
(vii) Where the Value of  claim exceeds rupees 30,000 but does not exceed rupees 40,000 Rupees 1766 plus 4 per cent on the amount exceeding rupees 30000.
(viii) Where the Value of claim exceeds rupees 40,000 but does not exceed rupees 50,000 Rupees 2166 plus 3 per cent on the amount exceeding rupees 40000.
(ix) Where the Value of claim exceeds rupees 50,000 Rupees 2466 plus 1 per cent on the amount exceeding rupees50000.
(x) Where the Value of claim exceeds rupees 1 Lakh Rupees 2966 plus one half  per cent on the amount exceeding one lakh.

Scale of refund of fare:

 Unused tickets on which no reservation has been made - If a ticket on which no reservation of a seat or berth has been made, is presented for cancellation within three hours after the actual departure of the train for which the ticket is used or for any ticket valid for the whole day, within three hours after the actual departure of the  train of the day for the destination station, refund of fare shall be made on every such ticket after deducting Rs.10/- per ticket as clerkage.

  Unused tickets on which reservation has been made - (1) Subject to the provisions of these rules, if a ticket on which reservation  of a set or berth has been made, is presented for cancellation, refund of fare shall be made after deducting cancellation charges from the fare as follows :-

a)    if a ticket is presented for cancellation more than one day in advance of the scheduled departure of the train (excluding the day of journey), cancellation charge shall be deducted at  flat rate of Rs.50/- for air-conditioned first class/executive class, Rs.30 for air-conditioned chair car, Rs.20 for sleeper class and Rs.10 for second class;

b)    if the ticket is presented for cancellation within one day in advance (excluding the day of journey) and up to four hours before the scheduled departure of the train, cancellation charge shall be 25 per cent of the fare subject  to the minimum flat rate mentioned in Cl. (a) ;

c)    if the ticket is presented for cancellation within four hours before the scheduled departure of the train and up to -

i)    three hours, when the ticket is for a destination station up to 200 kms. 

ii)    six hours, when the ticket is for a destination station of more than 200 kms. but up to 500 kms, and

iii)    twelve hours, when the ticket is for a destination station of more than 500 kms.

after the actual departure of the train, cancellation charge shall be 50 per cent of the fare subject to the minimum flat rate mentioned in Cl. (a) :

    Provided that for night trains leaving between 21.00 hours and 06.00 hours (actual departure), refund shall be admissible at the station within the time-limit specified above or within two hours after the opening  of  reservation office, whichever is later.

2)    No refund shall be granted at the station if the ticket is surrendered for cancellation after the expiry of the period mentioned under Cl. (c) of sub-rule (1)

    Unused wait-listed RAC ticket - 1) Subject to provisions of sub-rule (2) no cancellation charge shall be payable if a wait-listed or RAC ticket is presented for cancellation -

i)    up to three hours, when the ticket is for a destination station up to 200 kms.

ii)    up to six hours, when the ticket is for a destination station of more than 200 kms. but up to 500 kms., and

iii)    up to twelve hours, when the ticket is for a destination station of more than 500 kms., and

    after the actual departure of the train except for a deduction of a clerkage charge of Rs.10 pr passenger :

    Provided that for night trains leaving between 21.00 hours and 06.00 hours ( actual departure) refund shall be admissible at the station within the time-limit specified above or within first two hours after the opening of reservation office, whichever is later.

2)    Where confirmed reservation has been provided to RAC or wait-listed ticket-holder at any time up to the final preparation of reservation charts, such ticket shall be treated as a reserved ticket and cancellation charge shall be payable in accordance with rule 6.

   Cancellation charge when reservation for starting journey is confirmed and onward journey is not confirmed or vice versa 

1)    No cancellation charge shall be payable and fare shall be refundable after deducting only the clerkage charge of  Rs. 10 per passenger

a)    when the reservation of the starting journey is confirmed but onward journey reservation is not confirmed, if the ticket is cancelled at the starting station up to one day in advance excluding the day of the starting journey :  

b)    when the reservation of the starting journey is not confirmed but reservation has been confirmed for onward journey, if the ticket is cancelled t the starting station upto one day in advance excluding the day of the starting journey

2)    if the ticket is not cancelled within the time-limits (prescribed in sub-rule (1), cancellation charge shall be payable in accordance with rule 6, but only on that part of the journey ticket on which confirmed reservation has been made.

   Cancellation of tickets where railway administration is unable to provide accommodation - Where a railway administration is not able to provide accommodation for any reason whatsoever to passengers holding reserved tickets, no cancellation charge is payable and full refund of fare shall be granted :

    Provided that such tickets are surrendered for refund within 3 hours from the actual departure of the train :

    provided further that when the train is cancelled due to unforeseen circumstances such as accidents, breaches or floods, the ticket is surrendered within 3 days excluding the scheduled day of the departure of the train.