Chapter 3: Mithi Web Mail™ (web based mail client)

Mithi Web Mail™ is a browser-based application to work with email from Mithi Connect Server™. You can access this application through any popular browser (Internet Explorer, Netscape, Mozilla, etc) from any client PC.

Login to Mithi Web Mail™

You can login to the Mithi Web Mail™, using 4 simple steps:

1. Start the browser (IE or Netscape) and enter the IP Address from where you can access Mithi Web Mail™ (e.g. http://192.168.0.236)

Tip: Mithi Web Mail™ is best viewed in IE 6.0 and Netscape 7.1

2. Click on the ‘Applications’ link displayed on the screen.

Note: If your administrator has configured the system to take you directly to the login page for the domain, you will directly see the screen shown in (4) below.

1. You should access this URL from a Windows based PC using Internet browser (E.g. Internet Explorer,

2. To start Mithi Web Mail™ click on Applications

3. Please enter the domain name in the text box. e.g. mithi.com

3. Specify the domain name (e.g. mithi.com) and click on ‘Next’ button.

4. On the login page, enter your user ID and password and click on the ‘Login’ button.

Please give only the User ID to log in to the mailing system. (E.g. if your email id is anita@mithi.com , enter only 'anita' in the ID field.)

Tip: To get to the login page directly, add this link in your favorites or set this URL as the home page through ‘Tools -> Internet Options’.

Specify the password. For the first time the domain manager will give you a password. You can change it on login.

Enter user name for login e.g. ‘support’ to login as support@mithi.com

After you have been successfully logged in, you will see the following screen:

This window is broadly divided into the Menu Pane and the Work Pane. A Work Pane is further divided into the following areas: Title Bar, Status Bar, Control Bar, and the Data area. This structure is consistent across most of the pages of the Mithi Web Mail™.

Title Bar

Work Pane

Menu Pane

Status Bar

Control Bar

Data

Inbox

The Inbox is the place where all the messages you receive are stored. When you login, the first page to be shown is the Inbox. On this page you will see the messages in your Inbox. The Status Bar of the Inbox indicates the total number of messages in the Inbox, the number of un-read messages and the number of new messages.

By default, you can see the details of 10 messages at a time. You can change this parameter through ‘Options’. See details in the ‘Options’ section in this chapter.

Newly received messages are shown in Bold.

Click here to read this message.

Click ‘From’/ ‘Subject’/ ‘Date’/ ‘Size’ to sort the messages accordingly

Navigating through messages

You can navigate through the message groups with the help of the Previous link, the Next link and the drop down list of message groups, which shows groups of messages as per the group size set from ‘Options’. Clicking on any of these group ranges will load that group of messages in this folder.

Reading a message

Click on the sender's name (hyper linked) in the From column to read that particular message. After you've read a message, the ‘From’ line of the message will no longer appear bold in your list of messages. Only the ‘From’ lines of your unread messages will appear in bold.

Sorting your messages

You can sort the messages in your Inbox by applying different sort criteria. To sort by the sender’s name, click on the column header From. Similarly, click on the respective column header to sort by the subject, date, and message size, messages with attachments and unread messages.

Selecting messages

To select a message you wish to move or delete, you need to click in the box next to the message. Select multiple messages by clicking in the boxes next to the messages.

Use the ‘Previous’/’Next’ links or the list box to navigate through message groups

Click on the box to select the message

To select all the messages in this page, click on the box in the column header as shown below.

Note: This selects only the messages visible in this page and NOT all the messages in the folder.

Deleting messages

You can delete the mail messages that you do not wish to keep. All deleted messages are either moved to the ‘INBOX.Trash’ folder or are deleted permanently according to the configuration done in the ‘Update your Account preferences’ section of ‘Options’. (See details in the ‘Options’ section in this chapter)

To delete your messages, click on the box(s) next to the message(s) to select them and click on the Delete button at the top of the page. The selected message(s) will be deleted from this folder.

Click on this box to select all messages

Click on the Delete button to delete the selected messages.

Moving your messages

You can move your messages to other folders.

To move mail message(s), click on the box(s) next to the message(s) to select them, choose the folder you'd like to move the messages to (from the drop down list of folders at the top of the page), and click on the Move button to move the selected messages to the chosen folder.

Tip: Make use of tips provided on the tip of the mouse pointer.

Click on the ‘Move’ button to move the selected messages to the selected folder.

Checking for new messages

To refresh this folder with any messages that you may have received, click on the Check New Messages link in the Menu Pane. The page will refresh and if you have received any new messages, they will be shown on the top of the list, in bold.

Newly received messages are shown in Bold.

Click here to check for new messages

View messages

The View mail page is the page where you can read the received messages. The Status Bar of the View mail page shows you the total number of messages in the folder, number of unread messages, and the current message number.

The message will show you the sender (From) of the message, the list of people the mail was sent to (To and Cc), the subject and the date it was received. If your message has any attachments, those will be displayed.

Read Attachments

Attachments are files like Word documents, Excel sheets, images, etc, sent along with the mail messages. If your mail message has attachments, click on the link given in ‘Attachments:to save or open the attachment file.

This will provide you options to open the file directly (using the related client application) or save the file to the PC. Choose as per your requirement.

Note: The Mithi Web Mail™ relies on the appropriate client program to view the attachments. Sometimes the browser may not be able to associate certain attachment types with the relevant client program and may fail to open the attachment. However this can be resolved by saving the attachment to your PC and opening it by specifying the related application from the list provided by Windows Explorer (or by the relevant file browser application)

Reply to a message

To reply to the sender of the message, click on the Reply button. You will be taken to the Write new mail page where you can reply to the mail and send it. While replying to a message, the original message from the sender is inserted in the newly composed message but the attachments are removed.

Reply All

To write a reply to everyone addressed in the ‘From’ and the ‘CC’ fields, click on the Reply All button. You will be taken to the Write new mail page where you can reply to the mail and send it.

Forward a message

To forward the message to someone else, click on the Forward button. You will be taken to the Write new mail page where you can address it to anyone that you want to send this mail to. This will carry the attachments with it.

Delete a message

To delete the message you are viewing, click on the Delete button. This will delete the current message and automatically load the next message for you to view.

Print a message

To print the message, click on the Print button. This will take you to the Printer settings window as shown in the figure below. Select the relevant options and click on OK.

Navigate through messages

Use the Previous and Next link to navigate through messages one by one without having to reload the Inbox or other folders.

Move message to a folder

To move the current message to a particular folder, select the folder from the drop down list and click on the Move button.

Add the sender address to the personal address book

You can add the sender's email address to your personal address book so that you don't have to type in or remember his/her email address the next time you want to send him/her an email. Clicking on the Add to Address Book link will take you to the entry form of the personal address book where you may need to fill in the other details about this contact like name, nickname, etc. Please refer to Chapter 4 for more details about using the Mithi Personal Address book™.

Write a new message

You can compose and send a message, using 3 simple steps, viz.

• Specify email ids of the recipients

• Compose your message.

• Send your message.

3. Click here to send the message

2. Type your message here

1. Specify email id here i.e.

1. Specify email ids of the recipients

The To, Cc, Bcc fields are used to address your mail. The To field is where you will type in the email address(s) of the people that you are addressing the mail to. You could type in the nickname as entered in your address book too. The Cc field is where you will type in the email address(s) of the people that you want to send a copy of the mail to. The Bcc field is where you will type in the email address of any one that you would also like to send the email to without the others being aware of it. Their names will not be displayed on the mail received by the other people.

Tip: You can address the fields by a group name available in your address book e.g. everyone@abc.com. This will send the mail to all email ids available under everyone@abc.com group. The administrator of your domain creates the group email ids. To see a list of groups for your domain, click on the Mithi Corporate Directory™ link in the Menu Pane. For details about using the Mithi Corporate Directory™, see chapter 4.

You can insert addresses into the address fields in two ways:

1. Directly typing in the email addresses of the people you want to send the mail to. Use commas to separate multiple email addresses, nicknames and group email addresses.

2. By inserting the addresses from the personal address book, global address book and/or the corporate directory (for more details about these applications, please refer to chapter 4)

Note: The nicknames are resolved by the system by looking up the corporate directory, personal address book and then the global address book, in this order. In case of conflicts, appropriate error messages are shown and you may have to fully qualify the email id to proceed.

Examples of valid addresses, which can be typed in the address fields are:

1. “Anita” - Full Internet address with name.

2. “Anita Joshi” - Full Internet address with spaces in name.

3. anita@mithi.com - Just the email id

4. - Just the email id

5. anitaj – Nickname for Anita’s email id.

To send your message to more than one person, add additional email addresses, nick names and group email ids in the To, Cc, and/or Bcc fields separated by commas (e.g. anitaj, xyz@yahoo.com, everyone@abc.com, etc.).

2. Compose your message

The ‘Subject’ field is where you will type in the subject of the mail message.

Tip: The subject should reflect the matter in the mail. A proper subject can be very helpful in a search.

Once you have filled in the above details, you can compose the message that you want to send. Type your message in the text area provided. You can also perform copy and paste operations using standard hot keys i.e. Ctrl + c for copy and Ctrl + v for paste.

You can compose your message in English and in any of the 11 Indian languages. For more details about using Indian languages in the Mithi Web Mail™, please refer to the ‘Indian language messages’ section of this chapter.

Tip: To automatically add a signature while writing a message, update the Signature parameters from the ‘Options’ section. See the ‘Options’ section in this chapter for more details.

You can send additional files along with your mail. For example, you could send Word documents, Excel spreadsheets, or your favorite pictures. The cumulative maximum size of all attachments to this message and the maximum number of attachments may not exceed the configured limit. If it does, an appropriate error message is displayed. The domain manager of your Mithi Connect Server™ installation configures these limits.

To attach a file, click on the Add/Remove button on your Write new mail page.

In the pop-up window that appears, click on the Browse button to select the file that you want to attach.

A dialog box, which allows you to choose a file to be attached, will pop up.

Choose the file you want to attach. Click on the open button and wait till the file appears in the previous window. Repeat the process for each additional file that you want to attach. Click on the Done button after you have finished selecting the file(s) that you want to send.

The file(s) get attached to your mail and the names of the files will be displayed in the box next to Attachments on your Write new mail page.

3. Send your mail

When you have finished creating your mail message, you are ready to send out the email.

Click on the Send button and you will get the message as shown below, after mail has been successfully sent.

Note: If you don't enter valid email addresses, or if you don't use commas to properly separate your recipients' addresses, your message won't be sent. Instead, you'll see the error message shown below.

4. Save the message as a draft

To save a message without sending it, click the Save as Draft button on the Write New Mail page. The message is saved in the ‘INBOX.Drafts’ folder.

You can open it at any time by clicking on INBOX.Drafts link on the Menu pane. This will show you the list of saved drafts in the Work pane. Click and open the required mail.

Saving draft messages is an excellent way to create templates for form letters and to create/edit messages over time before sending them. Messages saved in your Draft folder will remain there until you delete them or send them.

Note: If you attach a file to a composition and then save it as a draft, the text of your composition will be saved along with the attached file.

Note: If you send a draft mail, it will be removed from the drafts folder.

Accessing other folders

You can categorize and manage your emails by moving them in different folders. There is a ‘FOLDERS’ section in Menu pane. The ‘Inbox’, ‘Drafts’, ‘Sent Items’ and ‘Trash’ are system-defined folders, which are created by default and are always present. You can create more personal folders (refer to the ‘Create/Delete folders’ section in this chapter) and use shared folders (created by the administrator).

INBOX. Drafts

While composing your mail, if you click on the Save As Draft button, the mail will be saved to this folder. This is the place where you can maintain your messages, which you may want to edit across sessions i.e. not edit and send immediately. You could also store message templates like Thank you mails, Reminders, standard letters etc., in this folder. However, please note that once you open a mail from the Drafts folder and send it, it will be deleted from the drafts folder automatically.

INBOX. Sent Items

If you have configured the property to Save sent messages, from the Account Preferences section of ‘Options’, then all the sent mails will be saved in this folder.

INBOX. Trash

If you have configured the property to Save deleted messages, from the Account Preferences section of ‘Options’, then all the deleted mails will be saved in this folder.

Tip: Saving deleted messages uses up valuable mail quota from your mailbox. Do this only if absolutely necessary or periodically clean this folder. To clean this folder, you could delete messages selectively or delete all the messages from this folder by clicking on the ’Empty this folder’ button.

Shared folders

These are folders visible to all users in the domain and across domains. Typically used to share emails amongst a large set of users without having to send them individual copies. This optimizes the space usage on the server and also de-loads the mailing engine. These folders are created by the administrator and can be read and written by all email users.

Tip: Since these folders are not private, avoid storing sensitive data in these folders.

Create / Delete folders

You can categorize and manage your messages by moving them to different folders. To create new personal folders or delete older ones, click on the Create / Delete Folders link on the Menu pane.

The Manage Folders page will display the statistics (total number messages and the number of unread messages in the folder) of current folders as well as allow you to create and delete folders.

Create a folder

You can create a personal folder in 3 steps

1. Enter the name of the folder you want to create in the Folder name field, e.g. My Folder

2. Select a parent folder (e.g. INBOX) under which you want this new sub folder.

3. Click on the Create folder button.

Delete a folder

You can delete a personal folder in 2 steps

1. Select the personal folder you want to delete from the list.

2. Click on the ‘Delete folder’ button.

Note: You cannot delete the system folders (marked as *). The folder you are deleting should be empty (have no messages).

Search for a Message

You can look for specific messages in any folder by clicking on ‘Search Messages’ link on the Menu Pane.

This displays the Search Messages page. On this page, you can specify the search criteria in the controls provided. Provide multiple criteria if you want to look for messages which match all these criteria. This is a technique to narrow down your search and also speed up the processing.

1. Provide text in the From, To and Cc boxes to locate messages which have this text in the addresses. E.g. to locate all messages, which have been sent by sunil@abc.com , specify ‘sunil@abc.com’ in the ‘From’ field.

3. To locate messages with a certain text string in the subject or message, provide a search string in the Subject or Message fields.

3. Specify a date range to further narrow down the search.

4. Select a folder in which you want to search.

4. If you know that the message may be within first 100 mails then you can specify this number in Search through most recent field. This will make your search fast.

5. Click on the Search button.

6. The search results are shown similar to the message listing in any folder. Click on any message to view it and use the standard navigation techniques described in the previous sections. Notably, while working with messages from the search results, you will get a link Go back to search results which will take you back to the list of found messages.

Note: As the folder grows with more and more messages, the search operation will take longer. By scanning only the required number of recent messages (if you know or have any idea), the search operation can be considerably speeded up. Searching through the subject and message is the most compute expensive.

Options

You can use the Options page to specify your account information. You can also make changes to this information at any time from this page.

Update your password

You can change your password to prevent misuse of your account.

On this page, you need to specify your current as well as your new password. Click on the Submit button to update the password. The new password will take effect from the next login.

Note: The password should be at least 1 character long and should be used exactly as you type it in. The password is case sensitive.

Update your personal information

If some of your personal details have changed or need to be modified since the last time you entered them, please make the changes as required.

Change your language

Mithi Web Mail™ is available in English as well as in 11 Indian languages. You can select the language of your choice to compose your mail as well as for the Mithi Web Mail™ user interface.

For more details please refer to the ‘Indian Language Mail’ section of this chapter.

Update your Account preferences

On this page, you can set the number of messages to be displayed in one page and the option to save the sent or deleted messages.

Add / Remove POP server information

You can read your office mail or mails from your other POP accounts through Mithi Web Mail™.

To add a POP account, click on the Add POP Server button. To check mails from your other email accounts, you will need to know the details of POP Server Name, POP User Name, password etc. Please contact your administrator for these settings.

You can also edit or delete the current settings.

Tip: You can temporarily disable a POP account by de-selecting the ‘Enable download’ option.

Note: Unless you select the ‘Leave copy of mail on server’ option, this function will download and delete the mail from the configured server.

Roaming

Roaming is very powerful feature of the Mithi email solution. This option enables you to access your mails from anywhere at any time. It is most useful when you are traveling or away from the office. This feature is available only for the Gateway/Intranet Mithi Connect Server™ installations. Selecting this option disables the periodic fetch from your mail account at the ISP server. This implies that all new mail for you will now collect in your mailbox on the ISP server. You can now access your mail from the ISP server via appropriate client programs (please consult your network administrator to know more about how to access the email system from the ISP server). When you return to the office, you can de-select this option to resume the fetch operation.

Note: From the ISP server, you will not be able to access messages, which you have already downloaded to your local server and you will not get to see any messages sent by the local users (these will reside on you local server and you can access them when you return to office)

Update Signature

You can use this option to automatically add a signature/footer to your message. Your signature could be your name, your job title or even your favorite saying. Create a new signature by typing it in the message area provided.

If you want to make changes to an existing signature, you can do it by changing it in the message area shown.

Your signature will be added automatically to your messages when you reply, forward or write a new message depending on your choice of Insert Signature in new mails and Insert Signature in Forwards and Replies.

Working of Indian Languages in Mithi Web Mail™

Mithi Web Mail™ allows you to send or receive messages in any Indian language of your choice from virtually any computer with Web access. This is a module of the Mithi Connect Server™ product, which is a Linux based email solution.

Mithi Web Mail™ supports mailing in 11 Indian languages viz. Assamese, Bengali, Gujarati, Hindi, Kannada, Malayalam, Marathi, Oriya, Punjabi, Tamil, Telugu and English.

Set your Language

1. From the Menu Pane, click on Options link and then on Change Language. This option will allow you to select the language of your choice for composing and viewing the mails.

2. Select the language and click the Submit button.

3. Now Mithi Connect Server™ will run the setup for selected language. This process involves:

a. Checking the integrity of the selected Indian language components on your PC.

b. Installation of selected Indian language components on your PC.

Please wait for a moment. It will automatically proceed to the next page after it is done.

NOTE: Mithi Web Mail™ will execute this process every time you login. This will ensure the proper integrity of Indian language components.

4. Successful completion of the installation will take you to the Inbox page with Indian Language interface.

5. If you are facing problems in the setup, please check the following:

a. Please ensure the following minimum configuration and settings of your PC. It should be running the Microsoft Windows 95/98/NT/2000 operating system. It should have Microsoft Internet Explorer version 4 or above Or Netscape Communicator 4.08 to 4.76. For detailed instructions on browser configuration, see the online Help of your browser.

Microsoft Internet Explorer settings

Internet Explorer should be set to Medium security.

From the Tools menu select Internet Options

Click on the Security tab.

Click on the Default level button.

Netscape Communicator settings

From the Edit menu select Preferences

Click on Advanced option

Enable Java, Javascript and Cookies

Enable SmartUpdate

Restart Netscape .

b. Signed components: If the setting for downloading ActiveX/Plug-ins controls is kept at 'Prompt' then you will get a box which displays a software certificate from VeriSign. This certificate authenticates the components being downloaded as being from a reliable and existing source. You MUST say YES to this certificate otherwise the components will not get installed on your PC. Do not interrupt the download process. The actual download time will depend on the link speed. Typically it takes about 5 minutes on a 28.8 K modem. Please do not abort the process till the download is completed (clicking on the Stop, Back or Forward button in your browser, closing the browser window or choosing to go to another site will abort the download process). Aborting the download process will require you to login again to complete download and setup of your machine to work in Indian languages. Successful completion of the download will take you to the Inbox page.

Composing messages in Indian Languages

1. Once you have logged in to the Mithi Web Mail™, click on the 'Write New Mail' (In Hindi: 'Naya Sandesh Likhe') link in Mail Menu. This will launch the compose page. In this page you can enter Indian language text for the subject and the body of the mail.

2. There are two ways to enter Indian language text in these boxes.

a. Typing using the keyboard

The Mithi Web Mail™ supports multiple keyboards for each Indian language. Each language has an Inscript, Typewriter and a Phonetic keyboard.

You can type the message using English keyboard, which allows you to enter in Phonetic way. As the name suggests, you need to type English characters, which give the corresponding sound in the Indian language (e.g. meraa bhaarat mahaan).

b. Clicking on the Typing Assistant.

The following picture shows the Typing Assistant. You can compose the message by using Typing Assistant. Clicking on the language characters on the Keyboard will result in the character appearing at the caret position in the Subject or message box.

Tool tips on the onscreen keyboard buttons, show the English keystroke and its corresponding Indian language keystroke on the keyboard.

3. While typing in the Subject or Message boxes, you can switch between your chosen Indian language and English by selecting the language from the 'Language Control Box' or alternatively by pressing CTRL+ I to toggle between the languages.

Sending Indian language mail

Once you have composed your message in Indian language, click on the option 'Attach Hindi language setup exe to this mail'.

If the recipient is directly connected to the Internet, then the setup of his PC to read your messages in Indian Languages is automatic.

If not (as in the case of people with only mail access) then you need to attach the language setup exe file by selecting the option on the Compose Page before sending the mail. The exe has a small size (approx 90KB). If you are not sure about the recipients Internet connection status, attach the language setup exe anyways.

Note: This needs to be done only once for a particular recipient.

Clicking on the Send button (In Hindi: 'Sandesh Bheje') will send the message.

Receiving Indian language mail

The email servers treat an Indian language mail like any other mail. There is no setting required to receive Indian language mail.

Viewing Indian language mail

On the view mail page, you will see the details of received mail.

Click on the message to view the contents.

Note : To view Indian language mail in a desktop email client like Outlook etc., the receiver might have to install some Indian language components on his machine. Please see Chapter 6 for details.

Chapter 4: Address Books & Corporate Directory

There are three types of address books in Mithi Connect Server™:

1. Mithi Personal Address Book™: This is where you can maintain your personal contacts.

2. Mithi Global Address Book™: This is where you can find the common contacts for the organization like suppliers, customers, vendors, etc. You cannot edit or add contacts to this address book. The Postmaster (administrator) maintains this address book.

3. Mithi Corporate Directory™: This maintains the list of users and groups available on your domain. This is useful to locate the contact information of your colleagues. You cannot edit or add to this list. The administrator maintains this list.

You can invoke these applications by clicking on the appropriate links available in the Menu pane or you can select from the list given in the Write New Mail window as shown in the image below:

Note: These 3 address books are also available to the users of the server, who are using desktop email clients like Outlook, etc., via LDAP. The desktop email clients can only read from these address books. Editing and adding new contacts has to be done via the web interfaces as described in this chapter. Refer to the Chapter 6 to know more about configuring popular desktop email clients to access these address books via LDAP.

2. While composing a message, click here to insert addresses from the 3 different address books.

1. Click here to access the 3 different address books

Using the Mithi Personal Address Book™

The personal address book is the place where details about your friends like name, email address and other description like telephone numbers etc. are stored. Click on the link MIthi Personal Address Book link from the Menu pane to see a page like the one shown below.

Click here to add a contact.

Click here to edit contact details.

Click here to delete the contact.

Click on First/ Last/ Nickname/ Email to sort the list.

Enter the search string to locate an address.

Add Contact

Click the Add Contact button to add more contacts in your current list.

On the Edit Contact Details form, enter the details of your friend. The Nickname and Email address are compulsory fields, while the others are optional. Click the Submit button to add your friend to your address book.

Note: The nickname and email id have to be unique i.e. duplicate entries with either the nickname or the email id are not permitted. The nickname may have spaces or any combination of characters. It is only possible to provide the stripped down email address in the ‘Email’ field e.g. sunil@mithi.com instead of giving “Sunil”< sunil@mithi.com >. The name is automatically added to the email id when you insert into the email id fields while sending a message.

Edit contact

Click on the Edit link next to the particular contact. You will get a page similar to the page displayed when you click on the Add Contact link as explained above. The fields will be pre-filled with the current information about the contact. Edit this information as required and click on the Submit button to update the information.

Search for contacts

You can search for addresses in the personal address book, using 3 steps:

1. Enter the text you want to match, in the Search for field.

2. If you want to search this text in a specific field i.e. in the Nickname, Email, First Name etc. then select the field from the Search In list, otherwise keep it as –All fields—

3. Click on the Search button.

The addresses, which match your search criteria, will be listed. Click on Show All button to close the search results and display the complete list.

Tip: If you are unsure about the field in which the search text might be, choose ‘—All fields—‘ (fuzzy search). The text, which you specified will be matched against all fields.

Note: By default the search is case insensitive

Using the Mithi Global Address Book™

The global address book is the place where contacts common to the organization are maintained. This list is available to all users of Mithi Connect Server™ in the organization.

Search for contacts

You can search in the Global Address Book just like you would search in the Personal Address Book.

View contact details

Click on the View link of the particular contact to view details.

Note: You cannot edit or add to this list. The administrator maintains this list.

Enter the search string and click on search button to get a particular details

Click here to get particular contact details

Using the Corporate Directory

The corporate directory is the place where you get the list of all users and groups available on your domain.

Click on See Users link to get the list of all users on the domain.

Click on the user link to see more information about the user.

The user information is displayed on a page as shown below.

Click on See Groups link on the Corporate directory page to get the list of all groups on the domain.

To see the group members, click on the group name link. The system will open another window and enlist the group members. If the group members are users on the same domain, you can further click on them to get more details.

Note: You cannot edit or add in this list. The administrator maintains this list.

Send Email to users in the corporate directory

To send a mail to selected users or groups listed in Corporate Directory, click on the appropriate check boxes in the To, Cc, Bcc columns next to the entries (to select them) and click on the Send Email button. This will take you to the Write New Mail page along with the appropriate email addresses inserted in the To, Cc and Bcc fields.

Note: Sending a mail to a group would imply that the mail would be sent to all the group members. Please be careful while sending to a group.

Chapter 5: Calendar and Scheduler

This is a third party calendar, which has been developed by the University of Washington. Mithi has done the necessary work to integrate this with Mithi Connect Server™. This involved integration into the single sign on mechanism of the Mithi application login, backup, etc. For more details on how to use the calendar, please refer to the online help available on the calendar screen.

Click here to work with the Calendar.

Chapter 6: Accessing email and address books via desktop email client programs.

You can connect to Mithi Connect Server™ from an email client like MS Outlook, etc, to send and receive messages. The following figure illustrates how you can do this:

You will have to create accounts in the desktop email client program to connect to Mithi Connect Server™. This chapter illustrates the steps to be followed to configure an email account on a desktop email client for receiving and sending mail from Mithi Connect Server™. It also outlines the steps necessary to configure the desktop email clients to use the LDAP address books from Mithi Connect Server™.

Note: This chapter does not describe the usage of these clients. For more information on how to use these client programs, please refer to their respective help documentation.

Viewing Indian language mail

If you receive an Indian language mail from a user using the Mithi Web Mail™, which has an Indian language subject, the Inbox of your desktop will show the following line:

‘This is a mail. If the subject is in English, you will see the original subject line.

On the view mail page of any desktop email client, you will see the details of received mail.

If the message text is not legible, then there are two ways of installing the necessary Indian language components on your PC.

1. If the sender has attached the Indian language component installer, run the attached exe to install the required components.

2. Otherwise the top of the mail will have the following link:

“To read messages in Hindi, click here to setup your PC”

Clicking on the same will install the Indian language resources to your client PC.

Configuring Outlook, Outlook Express for email

1. From the ‘Tools’ menu, click on ‘Accounts’.

2. Click on the ‘Add’ button and then on the ‘Mail’ menu item.

3. Follow the instructions until you come to the second page where you have to specify the email id. Here specify name@anydomain.com (where name is your user id and anydomain.com is the name of your domain.)

4. Specify the IP/host name of the Mithi Connect Server™

in your network on the next page of the wizard and choose POP3 or IMAP. To know whether to configure as a POP or IMAP account, please contact your administrator.

5. Specify the name and password for the account created.

Note: The account name you provide should be the full email id e.g. sunil@mithi.com .

So now you have an account in MS Outlook mapped to your POP account on the Mithi Connect Server™. Now you can Send and receive messages.

Configuring Netscape Messenger 7.1 for email

1. From the ‘Edit’ menu, click on ‘Mail & Newsgroups Account Settings'.

2. To create a new account, click on the ‘Add Account’ button

2. Select ‘Email account’ and click on the ‘Next’ button.

3. Specify your name and email id of your email account.

E.g. ‘Anita Joshi’ and anita@mithi.com. Your name will be used in the ‘from’ address when you send messages.

4. Specify the IP/host name of the Mithi Connect Server™

in your network for the ‘Incoming Server’ as well as ‘Outgoing Server’, on the next page of the wizard and choose POP3 or IMAP protocol. To know whether to configure as a POP or IMAP account, please contact your administrator.

5. Confirm your settings in next 3 screens and click on the ‘Finish’ button in the last screen.

Note: If you want to keep a copy of your message on the server, make sure you have clicked on the ‘Leave messages on server’.

So now you have an account in Netscape Messenger mapped to your email account on the Mithi Connect Server™. You can now send and receive messages.

Configuring MS Outlook Express XP for email

1. From the ‘Tools’ menu, click on ‘Accounts’

2. Click on the ‘Add’ button and then on the ‘Mail’ menu item.

3. Enter your name and click on the Next button.

4. Specify name@anydomain.com

(Where name is your user id and anydomain.com is the name of your domain.)

4. Specify the IP/host name of the Mithi Connect Server™ in your network

on the next page of the wizard and choose POP3 or IMAP. Please contact your administrator while making this choice.

6. Specify the name and password for the account created.

Note: The account name you provide should be the full email id e.g. sunil@mithi.com .

7. Select Local Area Network for Internet connection.

Troubleshooting

8. Click on Finish button to return to Internet Accounts window.

9. Now you will see the account in the list.

Configuring Outlook Express to access the Corporate Directory via LDAP

1. From the Tools menu, click on Accounts.

2. Click on the Add button and then on the Directory Service menu item.

3. Enter the Internet Directory (LDAP) Server Name

Specify the IP Address or host name of your Mithi Connect Server™ in the network. Also click on the My LDAP server requires me to log on checkbox. Click on the Next button.

Note: Please contact your network administrator if you don’t know the IP address or host name of the Mithi Connect Server™ in your network.

4. Specify the name and password of your email account,

in the format specified below, and click on the Next button.

The account name should be given as shown below:

‘cn=, ou=, o=cd, dc=connectserver’

E.g. the settings for abc@xyz.com will be

‘cn=abc, ou=xyz.com, o=cd, dc=connectserver’.

Note: The o=cd and dc= connectserver parameters do not change for any user. Please specify these as shown here.

In the ‘Password’ field, enter the password for your email account.

5. Select ‘Yes’ for Do you want to check addresses using this directory service’

and click on the Next button.

6. Click Finish to return to the Internet Accounts dialog box.

7. The newly added directory service, Eg.‘192.168.0.124’ will be selected.

8. Click the Properties button.

Specify a name for this Directory service account. Typically for the corporate directory, you would specify ‘Mithi Corporate Directory’.

9. Click the Advanced tab.

10. In the ‘Search base’ field, enter ‘ou=, o=cd, dc=connectserver’.

E.g. the settings for the xyz.com domain will be

‘ou=xyz.com, o=cd, dc=connectserver’

11. Click OK to return to the Internet Accounts dialog box.

12. Click Close to return to the mail screen.

Using the Corporate directory in Outlook Express

1. To search through the corporate directory

a. On the menu bar, click on Tools and then choose Address Book. Click on the ‘Find People’ button on the Address Book window.

b. The ‘Find People’ window will appear.

Click on the drop-down arrow for the ‘Look in’ box and choose your Directory service account to search in, e.g. here it is ‘Mithi Corporate Directory’. Define search criteria, by selecting the field, choosing the match type, and entering the search text. Click on the Add button. You can similarly enter multiple search conditions.

c. Click on the ‘Find Now’ button to conduct the search.

The search results will be displayed in a window at the bottom of the Find People screen. To display all the information about an entry in the results window, click once on the entry so that it is highlighted and then click on the Properties button.

2. To use this corporate directory to automatically complete email addresses while composing a mail.

Type the start of the address in the To, cc or bcc boxes and press CTRL+K. The address will be looked up in the corporate directory and automatically completed in the box. If there are any conflicts (multiple contacts starting with the same characters), Outlook Express will show you the list of all the conflicting contacts.

Configuring & using the Personal Address Book in Outlook Express

Configuring the Personal address book is very similar to configuring the Corporate Directory.

1. Follow steps 1 to 7 in the section on ‘Configuring the Corporate Directory in Outlook Express’.

2. For Step 8, specify a name for this Directory service account. Typically for the personal address book, you would specify ‘Mithi Personal Address Book’.

3. Follow the step 9 as in the section on ‘Configuring the Corporate Directory in Outlook Express’.

4. For step 10, in the ‘Search base’ field, enter ‘ou=, o=PAB, dc=connectserver’.

E.g. the settings for the xyz.com domain will be

‘ou=xyz.com, o=PAB, dc=connectserver’

Searching through and using the Personal address book is very similar to the steps for searching through and using the Corporate Directory respectively.

Configuring & using the Global Address Book in Outlook Express

Configuring the Global address book is very similar to configuring the Corporate Directory.

5. Follow steps 1 to 7 in the section on ‘Configuring the Corporate Directory in Outlook Express’.

6. For Step 8, specify a name for this Directory service account. Typically for the personal address book, you would specify ‘Mithi Global Address Book’.

7. Follow the step 9 as in the section on ‘Configuring the Corporate Directory in Outlook Express’.

8. For step 10, in the ‘Search base’ field, enter ‘ou=, o=GAB, dc=connectserver’.

E.g. the settings for the xyz.com domain will be

‘ou=xyz.com, o=GAB, dc=connectserver’

Searching through and using the Personal address book is very similar to the steps for searching through and using the Corporate Directory respectively.

Configuring Netscape Messenger 7.1 for accessing the Corporate Directory

1. From the Edit menu, click on Mail & Newsgroup Account Settings

2. Click on the ‘Addressing’ link and then select ‘Use a different LDAP server’. Click on the ‘Edit Directories’ button.

3. Click on ‘Add button’ to add a new directory.

4. Type the information in the controls provided by the ‘General’ section of the ‘Directory Server Properties’ dialog box and click on the ‘OK’ button.

Name: Mithi Corporate Directory

Host Name: IP address or host name of your Mithi Connect Server™. E.g. 192.168.0.124

Base DN: ou=, o=cd, dc=connectserver. E.g. the entries for the xyz.com will be ‘ou=xyz.com, o=cd, dc=connectserver’

Port Number: Enter the port number for the LDAP server. The default is 389.

Bind DN: cn=, ou=, o=cd, dc=connectserver E.g. for abc@xyz.com, the entry will be ‘cn=abc, ou=xyz.com, o=cd, dc=connectserver’

Note: Please contact your network administrator if you don’t know the above information.

5. The configured address book will appear in the LDAP Directory Server screen.

6. Click OK to close the Directory Server Properties dialog box.

7. The directory you added appears in the list of address books in the Address Book window.

Using the Corporate Directory in Netscape Messenger 7.1

1. To search for an address in the Corporate Directory

a. From the ‘Window’ menu, click on ‘Address Book’

b. In the ‘Address Book’ window select ‘Mithi Corporate Directory’.

In the Name or Email contains field, type the string you want to search for

c. You will be prompted for the password.

Type the password of your account. You can select Use Password Manager to remember this password. Click on the OK button.

d. The search results will be displayed in a window.

2. To use this corporate directory to automatically complete email addresses while composing a mail.

a. Click on ‘New Message’ from the ‘Message’ menu

b. In the ‘To:’ field, start typing the email id, and the Auto-complete list will popup from your address book.

Configuring Netscape Messenger 7.1 for accessing the Personal Address book.

Configuring the Personal address book is very similar to configuring the Corporate Directory.

1. Follow steps 1 to 3 in the section on ‘Configuring Netscape Messenger 7.1 for accessing the Corporate Directory.’

2. For Step 4, specify the following:

Name: Mithi Personal Address Book

Host Name: IP address or host name of your Mithi Connect Server™. E.g. 192.168.0.124

Base DN: ou=, o=cd, dc=connectserver. E.g. the entries for the xyz.com will be ‘ou=xyz.com, o=PAB, dc=connectserver’

Port Number: Enter the port number for the LDAP server. The default is 389.

Bind DN: cn=, ou=, o=PAB, dc=connectserver E.g. for abc@xyz.com, the entry will be ‘cn=abc, ou=xyz.com, o=PAB, dc=connectserver’

Note: Please contact your network administrator if you don’t know the above information.

Searching through and using the Personal address book is very similar to the steps for searching through and using the Corporate Directory respectively.

Configuring Netscape Messenger 7.1 for accessing the Global Address book.

Configuring the Global address book is very similar to configuring the Corporate Directory.

3. Follow steps 1 to 3 in the section on ‘Configuring Netscape Messenger 7.1 for accessing the Corporate Directory.’

4. For Step 4, specify the following:

Name: Mithi Global Address Book

Host Name: IP address or host name of your Mithi Connect Server™. E.g. 192.168.0.124

Base DN: ou=, o=cd, dc=connectserver. E.g. the entries for the xyz.com will be ‘ou=xyz.com, o=GAB, dc=connectserver’

Port Number: Enter the port number for the LDAP server. The default is 389.

Bind DN: cn=, ou=, o=GAB, dc=connectserver E.g. for abc@xyz.com, the entry will be ‘cn=abc, ou=xyz.com, o=GAB, dc=connectserver’

Note: Please contact your network administrator if you don’t know the above information.

Searching through and using the Global address book is very similar to the steps for searching through and using the Corporate Directory respectively.