Who
can claim: |
|
As the
goods are delivered to the consignee at the destination the rightful claimant
who is entitled to compensation is the consignee mentioned in the railway
receipt or to the endorsed consignee that is the person for whom endorsement
is made in the Railway Receipt for delivering the same to him. The person
who books the goods that is the consignor can also claim but he will have
to produce the authority from the consignee to receive the claim. |
|
To
Which Railway the Claim is to be made: |
|
Claim for
compensation should be made either to - |
i)
|
Booking
railway; |
ii)
|
Destination
Railway; |
iii)
|
The Railway
on which loss, damage or partial shortage has taken place. However, it is
the destination railway, which shall settle the claim. Consequently, if
claim is not filed with the destination railway such claim will have to
be forwarded by the Railway to the Destination Railway for dealing with
it. All claimants, therefore, in their own interest, must make it a point
to file their claim with the destination railway only to avoid delay. |
|
Authority
with whom claim has to be filed: |
|
Claim has
to be filed with either - |
i)
|
General
Manager |
ii)
|
Chief
Commercial Manager |
iii)
|
Chief
Claims Officer of the concerned railway |
iv)
|
At station
goods shed or parcel office. |
|
Time
Limit for Filing a Claim: |
|
Claim should
be filed within 6 months from the date of booking of goods or animals entrusted
to the Railway for carriage under
Section
106 of the Railways
Act. A person shall not be entitled to claim compensation from Railways
unless this notice is served by him or on his behalf within this period.
Even if the consignment has not arrived within 6 months from the date of
booking or if goods are lying in dispute for assessment of damage, waiver
of wharfage charges, the consignee must file a claim within six months to
save be claim from becoming
time-barred. |
|
Documents
Required: |
|
In order
that a claim is settled promptly it is essential that following documents
accompany the claim letter viz. |
1
|
Railway
Receipt with full booking particulars like:- |
|
a) Name
of forwarding/destination station. |
|
b) Name
of consignor/consignee |
|
c) Number
of RR, P.W. Bill or luggage ticket |
|
d) Number
of packages |
|
e) Description
of consignment |
2
|
Copy of
shortage certificate if given by Railway. |
3
|
Beejuck
or Sale Invoice of goods. |
|
|