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Normally
Central Claims Office of the Zonal Railway is responsible for ensuring
settlement of claims for loss, damage, destruction, deterioration and
non-delivery of animals and goods. To have a customer friendly approach
and to reduce the inconvenience to the rail customers a large number of
subsidiary claims offices have been set up at important locations in the
country. These subsidiary claims offices are mostly situated at selected
Divisional Headquarters of the railways & can settle claims upto Rs.60,000/-
depending upon the monetary power of the supervising officer. There are
32 such subsidiary claims offices which are functioning at Mumbai, Gwalior,
Agra, Jhansi, Jabalpur, Bhopal, Pune, Dhanbad, Chitpur, Patna, Sealdah,
Danapur, Howrah, Varanasi, Bikaner, Jodhpur, New Delhi, Jalpaiguri, Shalimar,
Bhubaneswar, Hubli, Vijayawada, Vadodara, Ahmedabad, Jaipur, Bangalore,
Tiruchchirappalli, Lucknow, Izzatnagar, Banaras, Sonepur and Samastipur.
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